Privacy Policy
Wander and Wonder Tours is committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, store, and protect the information you provide when planning a safari or booking a tour with us.
Who We Are
Wander and Wonder Tours is a Uganda-based tour operator specialising in gorilla trekking, chimpanzee tracking, and wildlife safaris. Our operations are managed from Uganda and the United Kingdom. For the purposes of data protection, we are the data controller responsible for your personal information.
You may contact our data officer at info@wanderandwonderug.com or by phone at +44 7826 805254.
Information We Collect
We collect personal information that you voluntarily provide to us when you enquire about a tour, complete a booking, or communicate with us. The categories of information we may collect include:
Identity Information
Full name, date of birth, nationality, and passport details required for permit applications and visa support.
Contact Information
Email address, telephone number, home address, and emergency contact details.
Health and Fitness
Relevant medical conditions or physical limitations necessary for the safe operation of trekking activities.
Payment Information
Bank transfer details and payment confirmation records. We do not store full card numbers on our systems.
Travel Preferences
Dietary requirements, accommodation preferences, and itinerary choices submitted during the booking process.
Communications
Records of emails, WhatsApp messages, and other correspondence between you and our team.
How We Use Your Information
We use the information collected for the following purposes:
- To process and confirm your tour booking and arrange all associated services
- To apply for gorilla trekking and chimpanzee tracking permits with the Uganda Wildlife Authority on your behalf
- To communicate with you regarding your itinerary, pre-departure requirements, and travel updates
- To coordinate with our accommodation partners, guides, and transport providers
- To issue invoices, process payments, and maintain financial records
- To respond to enquiries and provide customer support
- To comply with legal obligations in Uganda and the United Kingdom
- To send relevant tour offers and updates, only where you have given us consent to do so
Sharing Your Information
We do not sell your personal information to any third party. We may share your information with the following parties solely to fulfil your booking:
The Uganda Wildlife Authority (UWA) for permit applications; accommodation providers confirmed in your itinerary; local guides and ground transportation operators assigned to your tour; government authorities where required by law, including immigration and border control services.
All third parties we work with are required to handle your data with care and to use it only for the purpose for which it was shared.
International Data Transfers
As our business operates across Uganda and the United Kingdom, your personal information may be transferred between these locations. Where data is transferred to or from the United Kingdom, we comply with the UK General Data Protection Regulation (UK GDPR) and applicable data protection legislation. We take all necessary steps to ensure your data is handled securely regardless of where it is processed.
How Long We Retain Your Data
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Booking records are generally retained for a period of seven years following the completion of your tour in accordance with applicable financial regulations. Health-related information is deleted upon the conclusion of your trip unless retention is required by law.
Your Rights
Depending on your location and applicable data protection law, you may hold the following rights with respect to your personal data:
- The right to access a copy of the personal information we hold about you
- The right to request correction of inaccurate or incomplete information
- The right to request deletion of your personal data where it is no longer necessary
- The right to object to or restrict certain types of processing
- The right to data portability, where applicable
- The right to withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us in writing at info@wanderandwonderug.com. We will respond within 30 days of receiving your request.
Cookies and Website Data
Our website may use cookies and similar technologies to enhance your browsing experience and analyse how visitors interact with our pages. You may adjust your browser settings to decline non-essential cookies. We do not use your browsing data for advertising purposes and we do not share website analytics with third-party advertising networks.
Security of Your Information
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, alteration, or disclosure. Access to your data is restricted to members of the Wander and Wonder Tours team who require it to provide our services. No method of transmission over the internet is completely secure, and we encourage you to contact us through our official channels only.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. The most current version will always be available on our website. We encourage you to review this policy each time you interact with us. Continued use of our services following any update constitutes your acceptance of the revised policy.
Questions or Concerns: If you have any questions about how we handle your personal data, or if you wish to make a complaint, please contact us at info@wanderandwonderug.com. If you are based in the United Kingdom and are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Privacy enquiries and data requests
Wander and Wonder Tours | Uganda | This Privacy Policy was last updated in 2025.
Privacy Policy
Wander and Wonder Tours is committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, store, and protect the information you provide when planning a safari or booking a tour with us.
Who We Are
Wander and Wonder Tours is a Uganda-based tour operator specialising in gorilla trekking, chimpanzee tracking, and wildlife safaris. Our operations are managed from Uganda and the United Kingdom. For the purposes of data protection, we are the data controller responsible for your personal information.
You may contact our data officer at info@wanderandwonderug.com or by phone at +44 7826 805254.
Information We Collect
We collect personal information that you voluntarily provide to us when you enquire about a tour, complete a booking, or communicate with us. The categories of information we may collect include:
Identity Information
Full name, date of birth, nationality, and passport details required for permit applications and visa support.
Contact Information
Email address, telephone number, home address, and emergency contact details.
Health and Fitness
Relevant medical conditions or physical limitations necessary for the safe operation of trekking activities.
Payment Information
Bank transfer details and payment confirmation records. We do not store full card numbers on our systems.
Travel Preferences
Dietary requirements, accommodation preferences, and itinerary choices submitted during the booking process.
Communications
Records of emails, WhatsApp messages, and other correspondence between you and our team.
How We Use Your Information
We use the information collected for the following purposes:
- To process and confirm your tour booking and arrange all associated services
- To apply for gorilla trekking and chimpanzee tracking permits with the Uganda Wildlife Authority on your behalf
- To communicate with you regarding your itinerary, pre-departure requirements, and travel updates
- To coordinate with our accommodation partners, guides, and transport providers
- To issue invoices, process payments, and maintain financial records
- To respond to enquiries and provide customer support
- To comply with legal obligations in Uganda and the United Kingdom
- To send relevant tour offers and updates, only where you have given us consent to do so
Sharing Your Information
We do not sell your personal information to any third party. We may share your information with the following parties solely to fulfil your booking:
The Uganda Wildlife Authority (UWA) for permit applications; accommodation providers confirmed in your itinerary; local guides and ground transportation operators assigned to your tour; government authorities where required by law, including immigration and border control services.
All third parties we work with are required to handle your data with care and to use it only for the purpose for which it was shared.
International Data Transfers
As our business operates across Uganda and the United Kingdom, your personal information may be transferred between these locations. Where data is transferred to or from the United Kingdom, we comply with the UK General Data Protection Regulation (UK GDPR) and applicable data protection legislation. We take all necessary steps to ensure your data is handled securely regardless of where it is processed.
How Long We Retain Your Data
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Booking records are generally retained for a period of seven years following the completion of your tour in accordance with applicable financial regulations. Health-related information is deleted upon the conclusion of your trip unless retention is required by law.
Your Rights
Depending on your location and applicable data protection law, you may hold the following rights with respect to your personal data:
- The right to access a copy of the personal information we hold about you
- The right to request correction of inaccurate or incomplete information
- The right to request deletion of your personal data where it is no longer necessary
- The right to object to or restrict certain types of processing
- The right to data portability, where applicable
- The right to withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us in writing at info@wanderandwonderug.com. We will respond within 30 days of receiving your request.
Cookies and Website Data
Our website may use cookies and similar technologies to enhance your browsing experience and analyse how visitors interact with our pages. You may adjust your browser settings to decline non-essential cookies. We do not use your browsing data for advertising purposes and we do not share website analytics with third-party advertising networks.
Security of Your Information
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, alteration, or disclosure. Access to your data is restricted to members of the Wander and Wonder Tours team who require it to provide our services. No method of transmission over the internet is completely secure, and we encourage you to contact us through our official channels only.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. The most current version will always be available on our website. We encourage you to review this policy each time you interact with us. Continued use of our services following any update constitutes your acceptance of the revised policy.
Questions or Concerns: If you have any questions about how we handle your personal data, or if you wish to make a complaint, please contact us at info@wanderandwonderug.com. If you are based in the United Kingdom and are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Privacy enquiries and data requests
Wander and Wonder Tours | Uganda | This Privacy Policy was last updated in 2025.